B2B Solutions

APCOA FLOW

• Through its in-built navigation system APCOA FLOW automatically identifies and guides drivers to the most convenient car park for their final destination
• Tells the driver how many spaces there are, helping them make an informed choice of where to park
• Removes the need for tickets, through RFID and ANPR technologies that automatically recognise every individual vehicle or driver, allowing them to seamlessly enter and exit car parks
• Enable automatic payments. No need to queue to pay – registered drivers simply drive out and the cost is automatically charged to their credit cost
• Gives customers control. They have a complete overview of their payments, at their fingertips.

For consumers, APCOA FLOW makes the parking experience seamless, tying into their digital lifestyle and giving them the freedom to just go. Combining a mobile app and an RFID sensor that can be used in whichever vehicle they are driving, it is the most comprehensive and innovative solution connected car solution for European car parks. Our digital platform is continually expanding – with future enhancements including the ability to reserve and book parking spaces in advance, and connect barrier-free car parks and fee-based on-street parking.

For car park owners it deepens engagement with their customers, creating a better experience and increased loyalty. Greater parking frequency gives higher revenue and income, along with invaluable customer data that can be used to strengthen customer relationships for the long term. APCOA FLOW works with existing barrier technologies, meaning it is cost-effective to implement, without needing to purchase a new parking system.

APCOA FLOW connects parking and mobility. To try it, consumers simply download and register for the app, available on both Google and Apple iOS devices.

Whether at airports, ferry terminals, train and bus stations, trade fairs or other highly frequented spots – providing optimum customer service is crucial regardless of location. Unfortunately, large volumes of uncontrolled vehicles coupled with long queues quickly create chaos at arrival and departure points. A vehicle-flow-control solution is needed.

APCOA PARKING has streamlined the entire process and has developed a successful, tried-and-tested system that manages and controls traffic flows in designated service zones: the Traffic Management System (TMS).

By using the TMS, access to arrival and departure point is only granted to accredited, registered vehicles that conform to our high standards of quality. Customers, taxi-drivers and the location itself all benefit.

Upon arrival, a vehicle is first registered electronically before being directed to the holding area and given a place in the queue, which is determined by criteria such as eco-friendliness. A vehicle can only enter the customisable service zone and complete its tasks once it has been called out.

The system can be adapted to cater to every wish by including:

• A service office providing personal contact
• A control system manned 24/7 monitoring the system (near an optional waiting room for licensed drivers)
• An external team for the control of the vehicle holding area to quickly address problems on ground

The TMS is available in every language and contains corresponding modular hardware components including transponders, barriers, voucher and receipt printers, and notice boards. Comprehensive software ensures effective traffic flow management.

• Organised and managed traffic flows

• Efficient and fair treatment of both passengers and drivers

• Improved service and quality

• Environmentally friendly

Ensuring that parking regulations are obeyed and enforced requires a sensitive approach. Emotions can run high, meaning that complete professionalism is vital. At APCOA PARKING we understand this. We work with local authorities requiring on-street enforcement, as well as private sector organisations. We deliver a personalised, professional, end-to-end service, whatever your needs.

Handling the complete lifecycle

Based on our wide experience of parking enforcement, we deliver a solution to every parking problem. Whatever your requirements, we can help. We cover the complete lifecycle, from planning to operational management. Our high quality solutions are effective and efficient, protecting your revenues.

Our on-street enforcement services include:

• Enforcement officers. Our teams are well-trained, courteous and professional. Officers can be deployed on foot, bike, moped, car or removal truck.

• Mobile CCTV vehicles. Providing the ability to identify and enforce parking breaches across a targeted area.

• Clamping and removals. A professional solution to quickly remove offending vehicles. This ensures enforcement and reduces congestion issues.

• Vehicle Pound Provision and Management. Secure storage for towed vehicles, ready for release as required.

• Cash Collection and Management. Full, audited administration of the fine collection process, safeguarding revenues.

• Notice Processing Team. Ensuring efficient, timely and accurate serving of penalty notices.

• Representations and Appeals Service. Managing the complete legal process on behalf of our customers. We reduce administration and represent you effectively.

• Bailiff management. Ensuring fine payments from offenders, through a sensitive and effective service.

• Enforcement Software and Hardware. We supply, support and maintain all the technology behind our service. We handle technical complexity – so you don’t have to.

• ANPR (Automatic Number Plate Recognition) Monitoring and Enforcement System. Our technology innovation increases enforcement rates and delivers on your objectives.

Whatever your on-street enforcement needs, APCOA PARKING delivers the perfect solution. Download our brochures or view our case studies to find out more.

APCOA PARKING supports landlords and real estate owners, offering advice on conception and planning, as well as market analysis of customer profiles and demand. Support begins as early as the planning phase for new constructions and renovations. APCOA PARKING conducts feasibility studies to determine the profitability of a project.

APCOA PARKING provides:

• Comprehensive business concepts
• Marketing and PR recommendations
• Complementary services covering all aspects of parking
• Consultancy services for design and technology issues
• Dealing with authorities and optimising processes for architects, developers and planners.

Underpinning your success

Through our experience working with Oslo, Berlin and Düsseldorf airports, we understand the challenges that airports face. We know how to overcome them, through our full lifecycle service and support:

• We can advise on creating your overall strategy, based on your objectives

• We can handle both trolley procurement and maintenance on-site

All of this removes headaches and increases efficiency. For example, at Düsseldorf airport we manage 3,000 trolleys and 58 collection stations. Our team also provides porter services, to further help passengers quickly move their luggage.

Our team in the right place at the right time. That means being available to your passengers – not obstructing operations or requiring repair. Our RFID-enabled trolleys are easy to track and locate, reducing losses and consequent shortages.

APCOA PARKING is focused on helping airport operators deliver an unrivalled experience to their passengers. We have built up a deep understanding of what operators and passengers want, over many decades. As well as trolley management our services include airport parking and taxi traffic management. New innovations include EV charging, car washing and valet parking. Trust us to help you overcome your traffic challenges and maximise your revenues. To find out more visit our airport parking and traffic management pages.