We improve parking for everyone involved
APCOA PARKING is Europe’s largest parking management, providing expertise in 13 countries. APCOA PARKING offers its business partners a broad range of services covering all aspects of parking management.
Our clients include local authorities, shopping centres, airports, trade fairs, major international hotels, banks, insurance companies, arenas and sporting venues.
We are Europe's leading manager of parking facilities and provide property owners with comprehensive services around the car park.
APCOA PARKING has access to extensive expertise across all major property sectors. When asked, APCOA PARKING gets involved in development projects right from the building phase.
We can prepare operating concepts with individual tariffs and on-site support following thorough location analysis.
State-of-the-art technology and effective marketing measures mean APCOA PARKING also boosts returns at existing properties and minimise costs.
Trends are monitored, and ongoing market research is carried out to continuously improve products. Car parks are marketed actively and profitably with APCOA PARKING. APCOA PARKING's detailed revenue and cost management forms the basis of maximum returns.
Revenue is maximised by optimal price and product definitions for each individual customer group, as well as through appropriate marketing and additional sales channels. This means that APCOA PARKING ensures profitability of each car park and all-round owner satisfaction.
APCOA PARKING offers a range of contracts. This allows for a simple, flexible partnership. Contract options include fixed leases, combined fixed and returns leases or straightforward returns leases, as well as fee-based management contracts.
State-of-the-art technology and effective marketing measures mean APCOA PARKING also boosts returns at existing properties and minimise costs. Trends are monitored, and ongoing market research is carried out to continuously improve products. Car parks are marketed actively and profitably with APCOA PARKING. APCOA PARKING's detailed revenue and cost management forms the basis of maximum returns.
Revenue is maximised by optimal price and product definitions for each individual customer group, as well as through appropriate marketing and additional sales channels. This means that APCOA PARKING ensures profitability of each car park and all-round owner satisfaction. APCOA PARKING offers a range of contracts. This allows for a simple, flexible partnership. Contract options include fixed leases, combined fixed and returns leases or straightforward returns leases, as well as fee-based management contracts.
APCOA FLOW is at the heart of our vision of connecting parking and mobility. An innovative digital platform it transforms parking, making it quicker, easier and more convenient, providing a seamless, stress-free mobility experience for consumers and greater customer engagement for car park owners. With APCOA FLOW searching for spaces, parking tickets, hunting for change and queuing at pay stations are all a thing of the past.
Accessed by a mobile app, APCOA FLOW is a complete digital parking service that integrates into consumer’s digital lifestyles. It handles the complete parking experience, from locating a space, navigating drivers to the most convenient car park and then removing the need for tickets with cashless, automatic payments. It delivers freedom and peace of mind to drivers, and increased customer loyalty and revenues for car park owners.
- Through its in-built navigation system APCOA FLOW automatically identifies and guides drivers to the most convenient car park for their final destination
- Tells the driver how many spaces there are, helping them make an informed choice of where to park
- Removes the need for tickets, through RFID and ANPR technologies that automatically recognise every individual vehicle or driver, allowing them to seamlessly enter and exit car parks
- Enable automatic payments. No need to queue to pay – registered drivers simply drive out and the cost is automatically charged to their credit cost
- Gives customers control. They have a complete overview of their payments, at their fingertips.
For consumers, APCOA FLOW makes the parking experience seamless, tying into their digital lifestyle and giving them the freedom to just go. Combining a mobile app and an RFID sensor that can be used in whichever vehicle they are driving, it is the most comprehensive and innovative solution connected car solution for European car parks. Our digital platform is continually expanding – with future enhancements including the ability to reserve and book parking spaces in advance, and connect barrier-free car parks and fee-based on-street parking.
For car park owners it deepens engagement with their customers, creating a better experience and increased loyalty. Greater parking frequency gives higher revenue and income, along with invaluable customer data that can be used to strengthen customer relationships for the long term. APCOA FLOW works with existing barrier technologies, meaning it is cost-effective to implement, without needing to purchase a new parking system.
APCOA FLOW connects parking and mobility. To try it, consumers simply download and register for the app, available on both Google and Apple iOS devices.
APCOA PARKING’s growing revenues and market penetration in e-business-services proves the acceptance of our service by customers.
APCOA PARKING has a track record in operating car park reservation systems, including parking pre-booking, contract parking management systems, online ticket sales and online marketing measures.
Starting in the UK in 2004, we then implemented pre-booking in the Scandinavian markets and in Germany in 2007. APCOA PARKING now operates airport pre-booking at over 50 international airports across Europe.
APCOA PARKING pioneers the development and implementation of new technologies and has built its own e-business platform to operate the world's largest car park pre-booking system at Gatwick airport. APCOA PARKING has also introduced the first international airport pre-booking engine Skyparking.com. In addition to pre-booking, we sell our broad B2C product portfolio on online platforms, from prepaid value cards, season tickets to contract parking.
Whether at airports, ferry terminals, train and bus stations, trade fairs or other highly frequented spots – providing optimum customer service is crucial regardless of location. Unfortunately, large volumes of uncontrolled vehicles coupled with long queues quickly create chaos at arrival and departure points. A vehicle-flow-control solution is needed.
APCOA PARKING has streamlined the entire process and has developed a successful, tried-and-tested system that manages and controls traffic flows in designated service zones: the Traffic Management System (TMS).
By using the TMS, access to arrival and departure point is only granted to accredited, registered vehicles that conform to our high standards of quality. Customers, taxi-drivers and the location itself all benefit.
Upon arrival, a vehicle is first registered electronically before being directed to the holding area and given a place in the queue, which is determined by criteria such as eco-friendliness. A vehicle can only enter the customisable service zone and complete its tasks once it has been called out.
The system can be adapted to cater to every wish by including:
- A service office providing personal contact
- A control system manned 24/7 monitoring the system (near an optional waiting room for licensed drivers)
- An external team for the control of the vehicle holding area to quickly address problems on ground
The TMS is available in every language and contains corresponding modular hardware components including transponders, barriers, voucher and receipt printers, and notice boards. Comprehensive software ensures effective traffic flow management.
Large volumes of uncontrolled vehicles and long queues can quickly create chaos at arrival and departure points – a vehicle-flow-control solution is needed.
APCOA PARKING has developed a system that effectively manages vehicle movements remotely from an area within, or in the vicinity, of a service zone.
- Organised and managed traffic flows
- Efficient and fair treatment of both passengers and drivers
- Improved service and quality
- Environmentally friendly
How TMS works
Ensuring that parking regulations are obeyed and enforced requires a sensitive approach. Emotions can run high, meaning that complete professionalism is vital. At APCOA PARKING we understand this. We work with local authorities requiring on-street enforcement, as well as private sector organisations. We deliver a personalised, professional, end-to-end service, whatever your needs.
Handling the complete lifecycle
Based on our wide experience of parking enforcement, we deliver a solution to every parking problem. Whatever your requirements, we can help. We cover the complete lifecycle, from planning to operational management. Our high quality solutions are effective and efficient, protecting your revenues.
Our on-street enforcement services include:
- Enforcement officers. Our teams are well-trained, courteous and professional. Officers can be deployed on foot, bike, moped, car or removal truck.
- Mobile CCTV vehicles. Providing the ability to identify and enforce parking breaches across a targeted area.
- Clamping and removals. A professional solution to quickly remove offending vehicles. This ensures enforcement and reduces congestion issues.
- Vehicle Pound Provision and Management. Secure storage for towed vehicles, ready for release as required.
- Cash Collection and Management. Full, audited administration of the fine collection process, safeguarding revenues.
- Notice Processing Team. Ensuring efficient, timely and accurate serving of penalty notices.
- Representations and Appeals Service. Managing the complete legal process on behalf of our customers. We reduce administration and represent you effectively.
- Bailiff management. Ensuring fine payments from offenders, through a sensitive and effective service.
- Enforcement Software and Hardware. We supply, support and maintain all the technology behind our service. We handle technical complexity – so you don’t have to.
- ANPR (Automatic Number Plate Recognition) Monitoring and Enforcement System. Our technology innovation increases enforcement rates and delivers on your objectives.
Whatever your on-street enforcement needs, APCOA PARKING delivers the perfect solution. Download our brochures or view our case studies to find out more.
APCOA PARKING supports landlords and real estate owners, offering advice on conception and planning, as well as market analysis of customer profiles and demand. Support begins as early as the planning phase for new constructions and renovations. APCOA PARKING conducts feasibility studies to determine the profitability of a project.
APCOA PARKING provides:
- Comprehensive business concepts
- Marketing and PR recommendations
- Complementary services covering all aspects of parking
- Consultancy services for design and technology issues
- Dealing with authorities and optimising processes for architects, developers and planners.
APCOA PARKING’s parking control center guarantees 24-hour support, 365 days a year for customers. Parking management facilities are monitored for issues, with APCOA PARKING staff assisting on issues relating to the usage of car park facilities. The service is also available to owners of car parks that APCOA PARKING does not itself manage, incorporating the use of video monitoring and voice response technology.
A range of advertising options are available in car parks, reaching consumers with considerable purchasing power. APCOA PARKING provides advertising space in shopping centres, at airports, trade fairs, hotels, banks, stadiums and arenas.
Unlike traditional external advertising, multi-storey car park users can hardly miss the sight of advertising and associated message.
Advertising opportunities lie in corridors, payment and barrier areas, façades and entrances or on parking tickets themselves. There is therefore virtually no limit to creativity:
- Column branding Exterior advertising People promotion
- Luminous strips
- City Light poster
- Trolley advertising
- Barrier advertising
- Ticket advertising
- Parking level branding
- Display advertising
As a premium product, valet parking is offered to high value customers demanding comfortable and time-saving services. The customers drops off his car directly at the terminal close to checkin and gates and picks up his car on his return or gets the keys on the parking office.
Valet parking can also be combined with additional services:
- Washing and refuelling
- Maintenance, repair and service
- Secure parking in a dedicated box
- Sales-related corporate discounts
- Start-up assistance for flat batteries
Effective trolley management is crucial to the seamless operation of airport terminals. Passengers need easy access to well-maintained trolleys to move their luggage. They don’t want to hunt around to locate them, or walk kilometers to return them. Trolleys left in the wrong place obstruct parking spaces or congest the front of terminals. A poor experience slows traffic flows and harms airport reputation.
APCOA PARKING knows the importance of trolley management to successful airport operations. We therefore deliver tailored services, personalised to your needs. This ensures the whole process is efficient, effective and enhances your brand.
Underpinning your success
Through our experience working with Oslo, Berlin and Düsseldorf airports, we understand the challenges that airports face. We know how to overcome them, through our full lifecycle service and support:
- We can advise on creating your overall strategy, based on your objectives
- We can handle both trolley procurement and maintenance on-site
All of this removes headaches and increases efficiency. For example, at Düsseldorf airport we manage 3,000 trolleys and 58 collection stations. Our team also provides porter services, to further help passengers quickly move their luggage.
Our team in the right place at the right time. That means being available to your passengers – not obstructing operations or requiring repair. Our RFID-enabled trolleys are easy to track and locate, reducing losses and consequent shortages.
APCOA PARKING is focused on helping airport operators deliver an unrivalled experience to their passengers. We have built up a deep understanding of what operators and passengers want, over many decades. As well as trolley management our services include airport parking and taxi traffic management. New innovations include EV charging, car washing and valet parking. Trust us to help you overcome your traffic challenges and maximise your revenues. To find out more visit our airport parking and traffic management pages.