28 February 2014 | APCOA PARKING (UK) has been awarded a new five-year management services’ contract with Network Rail, the owner and operator of Britain’s railway infrastructure.
The new deal, which commences on 1 April 2014, extends APCOA’s existing five and a half-year term with the railway infrastructure company until 2019.
With passenger numbers expected to rise considerably by 2020, APCOA’s UK commercial parking services’ team will focus on delivering sustainable growth to the Network Rail car parking estate, enhancing the customer experience through operating safe and secure car parking and supplying a wide range of e-Commerce solutions. APCOA will continue to provide a full end-to-end service, which supports Network Rail’s aspiration to deliver an exceptional customer experience to the travelling public.
APCOA’s new deal with Network Rail cements its position as the largest operator of rail station car parks in the UK, which is underpinned by APCOA’s unique ability to deliver innovative unique and bespoke ‘best in class’ parking and payment solutions. It is substantiated through a powerful in-house analytics’ reporting system, which is used to identify parking trends and allow granular analysis of data to assist with planning of future parking provision, intelligent deployment of staff, delivery of an enhanced customer journey experience and tariff optimisation.
The new contract will be supported by state-of-the-art technology – similar to that currently deployed at the UK’s major international airports. It will provide Network Rail with enforcement permit management and cashless parking, as well as other bespoke pre-booking and incident reporting systems.
Graham Morphew, Managing Director for APCOA PARKING (UK), says: “We are delighted to continue to work with and support Network Rail’s parking services’ infrastructure.
“Network Rail is a prestigious brand and a real household name for millions of people who use the railways each year. Through our collective experience in transport management, we will help to ensure a seamless customer journey from road to rail and deliver excellence in operational standards.
“APCOA values the people that it employs and see them very much at the cornerstone of our business, as well our clients’ operations. This has been recognised by the award of the Investors in People Gold status in 2013, and being recognised in the top 5 per cent of all security providers in the UK by the Security Industry Authority (S.I.A.),” added Morphew.
David Biggs, Property Director for Network Rail, says: “After a highly competitive procurement process, we are pleased to continue our working relationship with APCOA to deliver even greater value for the fare and tax payer.
“Network Rail aims to provide safe and secure car parking facilities for Britain’s rail passengers. We have a large rolling programme of car park development taking place across Britain, and APCOA will play an integral role in helping us to deliver these plans over the next five years.”
Network Rail owns 2,500 rail stations across the Britain and operates 17 of the biggest and busiest, including London Waterloo; Birmingham New Street; and Glasgow Central.
For more information about APCOA Parking (UK), please email UKpress[at]apcoa.com